Return Policy

Returns / Exchanges

• According to Decree Law no. 143/2001 of April 26 and Decree Law 82/2008 of May 20, the client has the right to terminate the agreement within a maximum period of 14 days after its receipt.

• For the acceptance of the return it is essential that the returned item, as well as included accessories or manuals are intact and without any mark / damage of use.

• The return must be made to the address of the sender only after communication and acceptance of the store. For this you must use our customer support indicating the order ID and describing the problem.

• In cases of free contract resolution, the return postage will be charged to the consumer, as stipulated in no. 2 of article 13 of Decree-Law no. 24/2014 of 14 February.

• In the case of a refund, the same will be done through the same route of the initial payment 2 to 5 working days after the verification of the state of the product and respective acceptance.
  

Warranty

• The guarantee of the product is exclusively established by its manufacturer and assumes its correct use according to its norms.

• In case of a malfunction or anomaly, proceed as indicated in the return point. Upon receipt, the item is checked by our technical team and when still covered by the warranty, we proceed to the correct rectification, repair or replacement, as indicated by the manufacturer.

Uncovered damages

• Damage caused by negligence, misuse or accident.

• Damage from the equipment's natural wear.

• Articles whose interior has been violated (articles dismantled or modified without authorization).

• COISASUTEIS.NET is not liable for incidental or consequential damages resulting from special or indirect damages.